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FAQs

How do I sign-up to be a 2022 Member?

Becoming a Gold Coast Titans Member is easy! You can join on our website or with the help of our Titans Membership team.

To become a member online, visit the Titans Membership website and select your membership type. 

Alternatively, simply call the Titans Membership team on our dedicated Membership Hotline - (07) 5656 5656 or via email - membersinfo@titans.com.au

Please note: You will require a valid email address to purchase online. A help service for online questions is available to Members by contacting the Membership Department on (07) 5656 5656.

 

How do I arrange to sit with my friends/family that are already Members?

If Members wish to sit together, but pay separately for their seats, they can request a seating link. New Members wishing to sit together must return their forms to the Membership Department stapled together. This can also be arranged by contacting the Membership Department or online (if there are free seats available next to them).

 

How do I upgrade/change my current Membership package?

 

If you want to upgrade or change your Membership to a different package you can do it one of two ways:

1. Online - by visiting the packages page on the Titans Membership website and clicking 'JOIN NOW' on the package you wish to upgrade/change to and following the prompts to sign up. Please note, after you finish, you will need to contact the Membership Department to ensure your previous Membership does not rollover. OR you can upgrade by;

2. Contacting the Membership team directly at membersinfo@titans.com.au or (07) 5656 5656 and we can facilitate a change that works best for you!

What happens if Government restrictions associated with the management of the COVID-19 Pandemic require seats to be re-allocated to ensure social distancing as they were in 2021.

For each 2021 game the Club had access to, there was no game where Members needed to be re-allocated. However, in the event that this becomes a requirement of  the club has   developed a Social Distancing Action Plan which provides a framework for managing any potential scenario.

 

 

What happens if Government restrictions on mass gatherings force a suspension of the season or Club home games to be played behind closed doors?

 

If the Gold Coast Titans cannot fulfil match entitlements outlined in Ticketed Membership packages as a result of COVID-19 or any other unforeseen act or allocate seating of a commensurate level to that originally purchased, the Club have developed a Compensation Policy. Click here to review the policy.

 

 

Does my Membership include tickets to the Titans home game that forms part of the NRL’s ‘Magic Round’ weekend?

 

No. Full Season Memberships have been priced for the 11 'home' games at Cbus Super Stadium only. Despite the Magic Round fixture being classed as a 'home game', this is an NRL event for the whole of the round and we could not expect all our Full Season Members to be able to attend the game at Suncorp Stadium. If you are a multi/single game Member (4-Game, Flexi, Club, Away or Supporter) you will not be able to redeem your ticket(s) to this match as your entitlement is only for home games at Cbus.

 

How do I change my seats from last season?

If you want to change the seats from the previous season, please follow the above 'UPGRADE/CHANGE' process to arrange different seats. Renewed Members will also be able to change their seats in the 'Seat-Change Window' (opening on October 20 2021) where you will be able to move your seats online through your My Titans account.

This process will be communicated to Members via email upon commencement of the 'window' and the process will be dependent on a Member's consecutive tenure with the club (i.e. 1st year, Charger, Seagull and Giant) with Giant loyalty Members having the first opportunity to change their seats (from Oct 20).

 

How do I apply for disabled seating?

Members with a disability requiring consideration for special needs seating should include their specific seating requirements with their application form or contact the Membership department for the required arrangements to be made regarding seating. This should include the need for wheelchair seating and if required, a carer seat located adjacent to the person with the disability. Limited disabled parking is available. For information on disabled parking please visit https://cbussuperstadium.com.au/the-venue/accessibility.aspx

 

How old do you have to be to be classed as a 'Junior'?

To be eligible for a 'junior' Membership the applicant must be 17 years (or younger) as of 21 March 2022. As a result, if you are looking to sign-up for a 'family of 2' Membership (1 adult, 1 junior) you can utilise our 'family' options with our Full Season or 4-Game Memberships if the 'junior' meets this age bracket.

 

If the Titans host a regional game in 2022, will my Membership include tickets?

No. 2022 seasonal Membership prices have been priced to reflect 11 home matches. If the Titans have another regional home match in season 2021, all Members will receive an exclusive window in which they can purchase ticketing to the regional match before they go on-sale to the general public.

As soon as the 2022 NRL Telstra premiership Season  draw is released, we will know if the Titans are playing another regional match.

 

Are any special NRL events (like a the 'Magic Round') included in my Membership?

No. The Gold Coast Titans will not receive any immediate ticketing entitlements for Members due to the event being held by the NRL. Priority access will be received so that Members can purchase 3 day and single day passes early.

 

Are there any Member-only trips for the 2022 season?

As soon as the 2022 season draw is released, we will look at the opportunity to host Member Only Trips.

 

I am a 4-Game Flexi, Ticket Pack, Social Plus or Basic Member. How do I redeem my tickets?

You can redeem your tickets via Ticketek using a unique code that will be issued to you via email.  The process will be made-available from February 2022.

 

I am a full season Member. Can I order paper tickets (game-game) to access the venue instead of a Membership card?

Yes, this can be done through your My Titans account via the 'print at home' function.  There is no need to make this selection at the time of purchase.  Once the individual games for the 2022 season have been confirmed and loaded into the system, Members will be able to sign-in and manage their ticketing personally on a game-by-game basis. Print at home paper tickets or mobile tickets can be accessed and transferred.

 

Can I order a gift certificate as I am arranging a Membership as a present?

Yes. We understand that Memberships are often a present and that the Membership package may not arrive in time for that special occasion. After purchasing online, as part of your order confirmation email, you will be sent a link to download an editable PDF gift certificate. Please call the Membership team if you require further assistance on (07) 5656 5656.

NB: Please note gift certificates are not valid for entry to the venue.

 

How can I pay for my Membership?

The following forms of payment are accepted:

 

Credit Cards:

VISA, MasterCard and AMEX.

All credit card charges will appear on your statement as a payment to Titans Rugby League Pty. Ltd. All fees associated with Credit Card payments (1.95% for VISA, MasterCard and American Express) are incorporated into the published price of Membership.

 

Bank, Personal and Company Cheques and Money Orders:

Please make cheques or money orders payable to GOLD COAST TITANS. All Members paying by this method must write their full name and contact number on the back of cheque or money order. Please see Terms and Conditions with regards to cheque payments.

 

Debit Cards: 

Debit credit cards are accepted where they are backed by VISA or MasterCard. No other debit cards are accepted.

 

Payment Plans:

Full Season and Reduced Access Members (Foundation, Titanium Premium, Titanium, Gold, Steel, Frontline, General Admission, Club Partner, 4-Game Reserved and Flexi pack) may choose to pay by instalments via Visa, MasterCard or American Express. Single-Game and Non-Ticketed Memberships must be paid in full at the time of application, or with the first instalment if purchasing in combination with Ticketed Membership.

 

Applications/renewals received prior to 13 October 2021 will have a $5.00 deposit charged at the time of application/renewal of Membership to confirm the credit card is entered correctly. This deposit will then be deducted from the first monthly instalment.

 

Applications/renewals received after 13 October  November 2021, will have the number of required payments deducted immediately upon receipt of application/renewal to bring them up to date with the fixed schedule. Subsequent monthly instalments will then be taken at each specified date.

 

Payments will be deducted in instalments on the 13th of each month (or the next business day if the 13th falls on a weekend or public holiday), beginning on 13 October 2021 via a nominated VISA, MasterCard or American Express.

 

Instalment dates cannot be changed, but additional payments can be made online at any time by the Member.

 

Direct Debit:

Members wishing to pay by Direct Debit cannot purchase online. If you would like to purchase your Membership via Direct Debit, please contact the Gold Coast Titans Membership Department on 07 5656 5656.

 

Cash:

Cash payments are accepted. Cash can only be paid at Titans HQ – IKON High Performance Centre, 76-122 Napper Road, Parkwood, QLD, 4214. Forms listing cash as the form of payment will not be accepted unless the cash is paid at the time the form is submitted.

 

 

What is a Rolling Renewal?

Membership will be automatically renewed into the same package(s) and seat(s) for subsequent seasons, at the updated and relevant price, using the same payment details as the previous season, unless otherwise advised. All Members paying via credit card (VISA, MasterCard or American Express) or debit card backed by VISA or MasterCard, regardless of package type or payment method (upfront or instalments), agree to be opted in for 'Rolling Renewals', facilitating automatic rollover of your Membership from year to year on these terms and conditions unless varied.

Prior to this rollover, Members will receive written notice via email at the Members agreed email address pursuant to Condition 6.4, that details the pricing for the following season and provides a 14-day opt-out period.  During this opt-out period Members may notify the Gold Coast Titans via email that they do not wish to rollover their Membership (strict timeframes apply).

 

How will I know my Membership application has been received?

Customers who purchase online to become 2022 Members will receive an email confirmation of their application. Customers without an email address need to contact the Membership Department on 07 5656 5656 for confirmation.

 

 

When will my seat(s) be allocated?

If paying by Credit Card, Bank, Personal/Company Cheque or Money Order the payment will be banked immediately upon receipt. Direct Debit and Cash payments will also be taken immediately on receipt. New Member seat allocation will commence after the renewing Members have been finalised. Seat allocation will be to the stipulated timetable. Any discrepancy between requested order payment amount and what is ultimately allocated will be dealt with at time of seat allocation.

 

Seating allocation

2021 Members renewing their same seat as 2021 for the 2022 season will be allocated automatically. 

 

2021 Members wanting to change seats but stay in the same seating category are advised to renew their 2021 seat to secure priority allocation in the 'Change Seat Window'. The 'Change Seat Window' will be opened after the 'Same Seat Renewal period' ends on Friday October 15. Once the 'Change Seat Window' opens, Members wanting to change seats will be able to do so themselves, through their My Titans account.

 

2022 Members wanting to change their seating category can do so in the ‘Change Seat Window.’ Members will be able to select their seating in the category they have chosen at the time of purchase. Members doing this will also be able to change their seats in the 'Change Seat Window', should they wish, once the 'Same Seat Renewal window' closes on Friday October 15

Existing Members who purchase a new Membership will retain their existing Member number and loyalty status (Member tenure - e.g. 6 year - Seagull Status). 

All Renewing Members will have the opportunity to change their allocated seat once the ‘Change Seat Window’ opens on Wednesday October 20, 2021.

 

When will I receive my Membership card and pack?

Membership packs will first be dispatched in the second week of November 2021. After this point, packs will be dispatched every 2-3 weeks leading into the 2022 season.

If you have joined us a Full Season Member within proximity to a Titans home game, our Membership team will contact you prior to the game to provide you with a single game ticket or an e-Membership card.

 

Is my Membership transferable?

All ticketed Membership packages are transferable. Tickets can be shared game-game with friends and family via their My Titans account, or by passing on Membership cards. Please be aware that entry to the stadium will be subject to the category of the Membership (e.g. an adult will not be admitted with a junior Membership pass).

No Memberships are transferrable once the ticketing entitlements associated with a particular product have been exhausted.

 

GAME-DAY FAQS

 

Can I use my Membership card or ticket for free public transport?

Yes. You can access the free public transport to and from the venue using either your Member card or ticket. You can plan your journey on game-day using the 'journey planner' on the Translink website or view the direct shuttle busses and extra train services running on Cbus Super Stadium’s website.

 

Are there any Member-only food or drink options at the stadium?

There are full-strength beer options and Member-only food at the Member's Bar (located in the North-West corner of the stadium) where there will be pre-match and half-time food, as well as pre-game player appearances and half-time prize-draws! At the food and beverage outlets there aren't any discounts for Members as the stadium catering company control the food/beverage prices - however if you come to the Member's Bar you will be sure to have a great time before the game (and at half-time).

 

Can I buy additional tickets for family/friends to sit with me on the day?

Yes. It would be even better if you can organise your tickets ahead of time (during the week of the game) by calling the Membership team on (07) 5656 5656. We can see what seats are available around you and if we can organise your additional tickets around your seat(s). Or you can go online to Ticketek.com.au and see if there any seats for sale within the vicinity of your own (use your Member number to get a 15% discount on your tickets).

If you are unable to arrange the tickets beforehand you can come to the Membership Ticketing Window at Gate D and you can purchase your tickets prior to kick-off.  Please however note that on game day, the ability to purchase additional seats near existing Member seats or to move seats may be limited.  It is therefore recommended that to such requests are made prior to game day via phone or email, if possible.

 

There is someone sitting in my seat. What do I do?

If someone is sitting in your seat when you arrive at the stadium, please contact the nearest usher as it is their job to direct people to their correct seats and move them on if they are in the incorrect seats. You are the sole owner of your seat as a Member (whether you are a Full Season, Part Season or Single-Game Member) so please ensure you contact the nearest usher if you are uncomfortable speaking to the patron yourself.

If there is a genuine issue with the patron, the usher will then refer to security or a ticketing staff member to fix the issue ASAP.

 

What is classed as 'General Admission' seating?

Please note if you are seated in a 'General Admission' (GA) section you do not get allocated a designated seat in that section. If you are a General Admission or Frontline (Full Season), Ticket Pack or Basic Member you will be allocated a seat in a GA section. The earlier you turn-up to the game, the more choices you will have with regards to where you want to sit. If your whole group leaves your seats at half-time, you may have to select different seats upon your return.

 

If you have any further questions in relation to General Admission seating, please contact the Membership Department to confirm any questions that you have.