Membership Compensation Policy
If Gold Coast Titans home games are either cancelled, re-located or played in a venue closed to the public, or if any club Members are prevented from attending club home matches because of (for example) border closures, the following process will apply:
Full Season Members
Full Season Members who elect to take a Credit will have their 2022 Full Season Membership Renewal discounted by the amount pertaining to the number of matches that were not accessible Members to attend due to home matches being moved from Cbus Super Stadium, or played without crowds.
Queensland based season ticket holders were unable to attend: Round 4 Titans v Raiders + Round 21 Titans v Cowboys.
NSW based season ticket holders were unable to attend a further two games due to the border closure: Round 23 Titans v Storm + Round 25 Titans v Warriors.
Both groups will have their 2022 Membership renewal invoice adjusted to reflect this where Members have not pledged.
Note - Members who have not paid in full for their 2021 Membership will have any outstanding amounts deducted from any credits due.
Full Season Members will have the opportunity to pledge their 2021 Membership fee and surrender all unfulfilled match benefits.
Part Season Members
Any Member ticket entitlements that had been redeemed for the home matches in Round 4 or Round 21 (which were moved away from Cbus Super Stadium, or were played without crowds), and that were not able to be transferred over to a subsequent 2021 home match, will be transferred to the Members' 2022 Membership renewal as an additional ticketing entitlement to use next season.
Note - Members who have not paid in full for their 2021 Membership, may have any potential entitlements eligible for transfer relinquished from their 2022 Membership renewal.
The Gold Coast Titans are committed to working with you where possible to help you respond to financial difficulty, whether temporary or long-term. We are committed to helping club stakeholders facing financial hardship maintain their relationship with our club and, where possible, their Membership entitlements.
This special consideration and flexibility will depend on your individual circumstances, and we provide this on a confidential, and case-by-case basis.
Statement of Intention
The Gold Coast Titans has processes in place to ensure that stakeholders experiencing financial hardship are treated fairly.
Stakeholders are the lifeblood of our club and we believe that financial hardship can merit special consideration and flexibility when it comes to financial commitments they have made to the club.
The Gold Coast Titans are committed to work with you where possible to help you respond to financial difficulty, whether temporary or long-term. We are committed to helping stakeholders facing financial hardship maintain their relationship with our club and, where possible, their entitlements.
This special consideration and flexibility will depend on your individual circumstances, and we provide this on a case-by-case basis.
What is hardship?
Hardship is essentially a circumstance where you are willing to meet your payment obligations, but your circumstances prevent you from doing so. Financial hardship can be short-term and temporary, but sometimes it can last much longer. Usually, it is the result of a change in income, employment, living arrangements, or an unexpected expense.
You might experience hardship because of factors like:
- unemployment/partial or full loss of employment.
- death in the family.
- acute/chronic illness of you or a family member.
- family breakdown/family violence; and
- unexpected major natural disaster e.g.: major flood, drought, fire etc.
We use this definition to make our assessment as to whether you are eligible, but we endeavor to apply it broadly to help Members in a variety of difficult circumstances.
If you are struggling financially or experiencing some form of hardship or unforeseen circumstances, we ask that you contact us to discuss your situation and see whether you are eligible for special consideration and flexibility.
Please make contact via telephone on (07) 5656 5650 or via email at firstname.lastname@example.org. Once we receive your request, we will be in touch to discuss it as quickly as we are able. We ask for your patience as we work through requests, especially at peak periods.
We may need to request some information from you to assess your eligibility, but we will act reasonably, and we will always treat your request confidentially and fairly.
If you are experiencing financial hardship, you may wish to consider talking to a financial counsellor.
Please call the free National Debt Helpline on 1800 007 007 (between 9:30am to 4pm, Monday to Friday) to receive free financial counselling. When you call this number, you will be automatically transferred to the phone service in your state or territory. Calls from mobile phones may incur a fee from the mobile phone carrier.