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Collection Statement

1. Introduction

In this Collection Statement "we", "us", "our" and "Gold Coast Titans" means Gold Coast Titans, its associates, related entities and subsidiaries. Please read this Collection Statement and our related Privacy Policy carefully as it describes the way in which we will collect, hold, use and disclose your Personal Information. Capitalised terms in this Collection Statement have the meaning given to such terms in the Privacy Act 1988 (Cth).

The NRL's Collection Statement is located at

2. Purpose of collection

Gold Coast Titans collects, uses, discloses or holds Personal Information that is reasonably necessary for Gold Coast Titans to perform one or more of its functions or activities set out below:

(a) organisation, conduct and promotion of matches involving Gold Coast Titans (for instance, providing you information about upcoming ticket offers and deals for the next home matches);
(b) promotion and sale of Gold Coast Titans merchandise;
(c) direct marketing of Gold Coast Titans products or services; and
(d) to establish and maintain your membership of the Club, including providing you with newsletters, magazines, renewal notices and other information necessary to inform you of the Club’s activities;
(e) where appropriate, to establish and maintain a sponsorship relationship between you and the Club and to facilitate effective communication channels;
(f) to provide the products, services or information you have requested from the Club;
(g) to answer your inquiries;
(h) to register you for events, promotions or competitions;
(i) in accordance with the membership and partnership charters of the Club and; ;
(j) to assist us to make the Club's facilities, services and products more valuable to our members and stakeholders and;
(k) for direct marketing of products or services and to keep you informed of new developments we believe may be of interest to you.

We use, disclose or hold your Personal Information for the primary purpose for which it was collected, a related secondary purpose, or as otherwise required in accordance with applicable privacy laws (including the Privacy Act and GDPR) (for instance, we may be required to disclose your Personal Information to a law enforcement agency).

3. Consequences of your refusal to provide personal information

The main consequence if you do not provide Gold Coast Titans with your Personal Information is that we will not be able to provide you with information about our upcoming matches and the products and services we provide, including things such as discount offers, ticketing and exciting initiatives we are undertaking.

4. Disclosure to third parties

Gold Coast Titans may disclose your Personal Information to (without limitation):

(a) delivery, courier and postal organizations: we may disclose your Personal Information to delivery, courier and postal organizations in order to deliver merchandise you order;
(b) Stadiums Queensland, The Club at Parkwood Village, other venue authorities that host Gold Coast Titans home NRL regular season matches, National Rugby League, Queensland Rugby League, New South Wales Rugby League, Country Rugby League of NSW and selected third parties (for instance, Ticketek and Ticketmaster): we may disclose your Personal Information as part of the Rugby League Exchange (to see more information about the Rugby League Exchange, please visit the NRL Privacy Policy at The NRL and selected third parties may send you information about products and services that may be of interest to you. If you do not wish to receive information from the NRL or selected third parties, please opt out from such promotional and marketing information as part of the relevant organisation’s preference centre or contact the NRL's Privacy Officer in accordance with the NRL Privacy Policy; and
(c) law enforcement and emergency services agencies: we may disclose your Personal Information where required or authorized to do so by law, including in emergency situations and to assist law enforcement agencies with active investigations. We will always ensure that those to whom we disclose your Personal Information have the legal right to receive it.

The type of Personal Information we may disclose to those third parties includes (without limitation) your name, date of birth, address, phone number, email address, favourite players and any other Personal Information collected that is relevant to the purpose of the disclosure.

5. Transborder data flows

(a) Subject to clauses 7(b) and 7(c), the Gold Coast Titans will not transfer your Personal Information to an overseas recipient unless it has first taken steps reasonable in the circumstances to ensure that the Personal Information that it transfers will not be held, used or disclosed by the recipient of the information inconsistently with, or otherwise in breach of, applicable privacy laws (including the Privacy Act and GDPR). For example, the Gold Coast Titans may adopt appropriate contractual clauses with overseas recipients that ensure their compliance with applicable privacy laws (including the Privacy Act and GDPR).
(b) We may disclose your Personal Information to overseas recipients for things such as processing membership and hosting services, most likely in China, the United States and New Zealand, although countries where such recipients are located may vary.
(c) The Gold Coast Titans may transfer Personal Information about you to someone who is in a foreign country if:
i. the Gold Coast Titans reasonably believes that the recipient is subject to a law or binding scheme that has the effect of protecting the information in a way that is, overall, substantially similar to applicable privacy laws (including the Privacy Act and GDPR) and there are mechanisms available to you to enforce that protection or scheme; and
ii. you expressly consent to the transfer after the Gold Coast Titans has informed you that the applicable privacy laws (including the Privacy Act and GDPR) will no longer apply if you provide your express consent.

6. Contact details

If you have any questions or comments in relation to our Collection Statement, or if you wish to correct or access your Personal Information held by Gold Coast Titans] or make a complaint, please contact:

The Gold Coast Titans Privacy Officer
Gold Coast Titans, PO Box 8041, GCMC, QLD,9726
(07) 5656 5650

This collection statement was last updated in December 2019.

Acknowledgement of Country

Gold Coast Titans proudly acknowledges the Traditional Custodians of the land on which we are situated, the Kombumerri families of the Yugambeh Language Region. We pay our respects to their Elders past, present and emerging, and recognise their continuing connections to the lands, waters and their extended communities throughout South East Queensland.